Overview
skyVoice is a human-like AI that manages inbound and outbound calls instantly. It delivers verticalized, PHI-aware voice automation that reduces hold times and manual phone work while keeping humans in the loop for complex cases.What It Does
AI Voice Agent
Voice AI agent that answers and places calls for common workflows: prescription refills, referrals, appointment reminders, intake, billing questions, and basic triage.
Unified Data Access
Connected to unified data in the Skypoint platform for real-time information access during calls.
Intelligent Processing
Handles intent detection, data lookups (e.g., coverage, appointment data), and workflows (e.g., capturing pre-visit details) without a human operator.
Smart Escalation
Escalates to human staff with full context when needed, ensuring seamless handoffs.
Why It’s Needed in the Market
Call centers and front offices in provider groups, health systems, and senior living communities struggle with:- High call volume overwhelming staff
- Staffing shortages affecting service levels
- Inconsistent caller experiences
Key Metrics It Moves
Call Handle Time & Abandonment
Reduced wait times and dropped calls.
First-Call Resolution
Higher rates via data-aware, AI-driven interactions.
Front-Office FTE Load
Fewer manual calls per staff member.
Patient/Resident Satisfaction
Smoother phone experiences improving CSAT/NPS scores.