Overview
skyReputation is the AI Reputation & Review Growth Engine built for Senior Living, part of the Skypoint AI for Senior Living 365 Suite. Families begin their search online, comparing communities based on reviews, star ratings, and how professionally communities respond. Industry trend data shows that more than 80% of senior living consumers start their search on Google and ChatGPT, and most read multiple reviews before ever calling a community. Reputation now directly influences inquiry volume, conversion rates, and move-ins. skyReputation gives senior living operators a unified, AI-powered platform to strengthen online visibility, attract more high-intent families, and ensure every community presents its best story online. With review aggregation, AI insights, and integrated response management, marketing and sales leaders can meaningfully improve ratings, increase inquiries, and accelerate move-ins.Why skyReputation Drives More Leads
Increase Star Ratings & Search Visibility
Higher star ratings directly improve visibility in Google Search, Maps, ChatGPT and local rankings, click-through rates on referral and directory sites, and family trust at first impression.
Unified Review Intelligence
Aggregate and monitor reviews from Google, Yelp, Caring.com, A Place for Mom, Facebook, Glassdoor, Indeed, and more across all communities.
AI-Powered Sentiment & Insights
AI reveals what families and prospects care about most—staff, communication, safety, cleanliness, dining, activities, value, and environment.
Response Management
Fast, personalized, and consistent responses build credibility and convert more leads into move-ins with AI-generated draft responses.
Key Capabilities
Unified Review Intelligence Across All Communities
Aggregate and monitor reviews from:- Google, Yelp, Caring.com, A Place for Mom, Facebook, Glassdoor, Indeed, and more
AI-Powered Sentiment, Topics, and Insights
AI reveals what families and prospects care about most:| Category | Topics |
|---|---|
| Care Quality | Staff, Communication, Safety, Cleanliness |
| Experience | Dining, Activities, Value, Environment |
- Ratings and lead volume
- Tours and move-ins
Response Management That Builds Trust
Fast, personalized, and consistent responses build credibility and convert more leads into move-ins. skyReputation includes:- Review inbox with Google response publishing
- AI-generated draft responses in multiple tones
- Assignment, escalation, and SLA tracking
- Audit logging and full response history
Who Benefits Most
VPs/Directors of Marketing
Improve ratings and online visibility while strengthening competitive positioning.
Regional & Executive Directors
Track performance by community, region, and brand with comprehensive analytics.
C-Level Executives & Owners
Optimized for search and AI tools like ChatGPT, driving higher-quality traffic to community websites and tours.
Features
Review Aggregation
Collect and monitor reviews from all major platforms in one unified dashboard, providing a complete picture of your reputation across every community.AI Insights & Analytics
Understand sentiment trends, topic analysis, and competitive benchmarks to make data-driven decisions about reputation improvements.Automated Response Workflows
Streamline review responses with AI-suggested replies, assignment workflows, and SLA tracking to ensure timely, on-brand responses.Search & AI Optimization
Improve visibility in Google Search, Maps, and AI tools like ChatGPT to attract more high-intent families to your communities.The skyReputation Advantage
skyReputation is purpose-built for senior living operators and capital partners who want a simpler, smarter, AI-native reputation platform without the complexity or high price tags of traditional reputation software.- Improve online reputation across your entire portfolio
- Increase qualified leads with higher star ratings and better visibility
- Boost occupancy by converting more families through trust and credibility