Glossary

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Operations Ontology

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skyStudio

The brain of Skypoint’s agentic ecosystem, enabling private, compliant, compound AI systems tailored to healthcare operations. skyStudio harmonizes 250+ data sources and enriches them with healthcare ontologies in a low-code/no-code environment designed for building, testing, and deploying healthcare-specific AI agents.

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skyMDM

Master Data Management solution providing AI-driven match, merge, dedupe, and real-time 360° data capabilities. It creates a single source of truth across healthcare organizations by resolving identities and maintaining accurate, connected records.

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Applications & Agents

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skyAdmissions

Automated referral intake, scoring, eligibility checks, and reimbursement optimization for SNFs (Skilled Nursing Facilities). Streamlines the admissions process to maximize occupancy while ensuring appropriate patient placement.

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skyAdvisor

AI sales agent that converts inquiries into tour-ready leads 24/7. Engages prospects through chat, web forms, and surveys with intelligent conversation, then seamlessly hands off qualified leads to your sales team for personal follow-up.

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skyAuth - Provider

Automates the entire prior authorization (PA) lifecycle from the provider perspective, reducing manual workload and accelerating patient access to care.

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skyAuth - Payor

Streamlines the prior authorization review and decision process for health plans. Automates medical necessity reviews, reduces turnaround times, and improves consistency in authorization decisions.

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skyCare - Senior Living

Enables care teams to improve resident outcomes and satisfaction through seamless integration with clinical workflows. Provides specialized tools for assisted living, memory care, and independent living communities.

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skyCare - VBC

Enables care teams to close gaps, improve outcomes, and meet VBC (Value-Based Care) metrics through seamless integration with clinical workflows. Supports population health management and risk-based contracting success.

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skyChat

Secure, healthcare-trained conversational AI for instant answers and advanced reasoning. Provides staff and patients with intelligent, compliant assistance powered by healthcare-specific knowledge.

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skyCommand

Orchestrates predictive insights, proactive alerts, and workflow automation in real time. Serves as the intelligent command center for healthcare operations.

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skyComply

Automates corrective actions and compliance workflows to ensure timely, verifiable quality and regulatory readiness. Helps healthcare organizations maintain continuous compliance with evolving regulations.

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skyInsights

Real-time financial and operational analytics integrated into Power BI. Transforms complex healthcare data into actionable insights that drive better decision-making.

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skyPrivacy

Self-service privacy portal with automated DSR (Data Subject Request) processing for effortless compliance. Empowers individuals to exercise their privacy rights while reducing the burden on privacy teams.

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skyReferral

Reduces leakage by routing referrals to the right provider or facility. Optimizes the referral process to keep patients within your network while ensuring appropriate care.

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skyReputation

AI-powered SEO and reputation improvement through smarter review collection, aggregation, and action. Helps healthcare organizations build and maintain a strong online presence.

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skyRFP

AI automation for RFP (Request for Proposal) workflows used by health plans. Accelerates the RFP response process while improving quality and consistency.

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skySign

Enterprise-grade electronic signature solution for healthcare organizations. Supports senior living move-ins, provider agreements, and general business documents with HIPAA-compliant workflows, available as full SaaS or self-managed deployment.

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skySupport

AI-powered enterprise helpdesk and support ticketing platform for healthcare, senior living, and HR organizations. Features intelligent ticket management, AI-powered knowledge base, unified agent workspace, and service catalog with compliance-ready design.

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skyHire

AI-powered recruiting, hiring, and applicant tracking system for healthcare organizations, part of skyWorkforce. Features skyAgent (autonomous AI recruiter), skyJobs (branded career pages), recruiting automation, and digital onboarding—delivering faster time-to-hire with 75% lower cost.

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skyVoice

Human-like AI that manages inbound and outbound calls instantly. Provides 24/7 intelligent voice assistance for healthcare organizations.

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Platform Concepts

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Dataflow

Data import, export, connections, transformations, and data quality management within the Skypoint platform.

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Entities

Each data source ingested from the dataflows is added as an entity. Entities represent tables of data that can be mapped, matched, and merged.

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Export

Exports entities to destinations using export connectors provided by the platform.

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Instances

Subsidiaries of a single tenant. As soon as you create an account on the platform, a default instance is created (Sandbox).

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Lakehouse

Brings together the benefits of a data lake and data warehouse to create a new open data management architecture based on Delta Lake.

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Ontology

Used to create associations/relationships between entities for use in analytics and applications.

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Tenants

Each customer organization on the Skypoint platform.

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Transformations

Data transformation capabilities using dbt Core for preparing and enriching data within the platform.