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Operations Ontology

skyStudio

The brain of Skypoint’s agentic ecosystem, enabling private, compliant, compound AI systems tailored to healthcare operations. skyStudio harmonizes 250+ data sources and enriches them with healthcare ontologies in a low-code/no-code environment designed for building, testing, and deploying healthcare-specific AI agents.

skyMDM

Master Data Management solution providing AI-driven match, merge, dedupe, and real-time 360° data capabilities. It creates a single source of truth across healthcare organizations by resolving identities and maintaining accurate, connected records.

skyGovernance

AI-powered data cleansing, validation, and real-time governance visibility. It ensures healthcare data meets quality standards and compliance requirements while providing transparency into data health across the organization.

Applications & Agents

skyAdmissions

Automated referral intake, scoring, eligibility checks, and reimbursement optimization for SNFs (Skilled Nursing Facilities). Streamlines the admissions process to maximize occupancy while ensuring appropriate patient placement.

skyAuth - Provider

Automates the entire prior authorization (PA) lifecycle from the provider perspective, reducing manual workload and accelerating patient access to care.

skyAuth - Payor

Streamlines the prior authorization review and decision process for health plans. Automates medical necessity reviews, reduces turnaround times, and improves consistency in authorization decisions.

skyCare - Senior Living

Enables care teams to improve resident outcomes and satisfaction through seamless integration with clinical workflows. Provides specialized tools for assisted living, memory care, and independent living communities.

skyCare - VBC

Enables care teams to close gaps, improve outcomes, and meet VBC (Value-Based Care) metrics through seamless integration with clinical workflows. Supports population health management and risk-based contracting success.

skyChat

Secure, healthcare-trained conversational AI for instant answers and advanced reasoning. Provides staff and patients with intelligent, compliant assistance powered by healthcare-specific knowledge.

skyCommand

Orchestrates predictive insights, proactive alerts, and workflow automation in real time. Serves as the intelligent command center for healthcare operations.

skyComply

Automates corrective actions and compliance workflows to ensure timely, verifiable quality and regulatory readiness. Helps healthcare organizations maintain continuous compliance with evolving regulations.

skyInsights

Real-time financial and operational analytics integrated into Power BI. Transforms complex healthcare data into actionable insights that drive better decision-making.

skyPrivacy

Self-service privacy portal with automated DSR (Data Subject Request) processing for effortless compliance. Empowers individuals to exercise their privacy rights while reducing the burden on privacy teams.

skyReferral

Reduces leakage by routing referrals to the right provider or facility. Optimizes the referral process to keep patients within your network while ensuring appropriate care.

skyReputation

AI-powered SEO and reputation improvement through smarter review collection, aggregation, and action. Helps healthcare organizations build and maintain a strong online presence.

skyRFP

AI automation for RFP (Request for Proposal) workflows used by health plans. Accelerates the RFP response process while improving quality and consistency.

skyVoice

Human-like AI that manages inbound and outbound calls instantly. Provides 24/7 intelligent voice assistance for healthcare organizations.

Platform Concepts

Dataflow

Data import, export, connections, transformations, and data quality management within the Skypoint platform.

Entities

Each data source ingested from the dataflows is added as an entity. Entities represent tables of data that can be mapped, matched, and merged.

Export

Exports entities to destinations using export connectors provided by the platform.

Instances

Subsidiaries of a single tenant. As soon as you create an account on the platform, a default instance is created (Sandbox).

Lakehouse

Brings together the benefits of a data lake and data warehouse to create a new open data management architecture based on Delta Lake.

Map

Defines the profile data in your entities by choosing the profile attributes, primary key, and semantic types.

Match

Identifies unique profiles in your entities by matching records based on rule-based or ML-based matching.

Merge

Creates unified profile records by combining duplicate attributes and removing attributes you don’t need.

Ontology

Used to create associations/relationships between entities for use in analytics and applications.

Profiles

Unified records created through the Resolve process. Multiple entities are stitched together with identity resolution to generate 360-degree views.

Resolve

Establishes a single source of truth with ML-based identity resolution that produces rich and precise 360-degree profiles through Map, Match, and Merge.

Stitch

The data processing workflow consisting of Map, Match, and Merge steps to create unified profiles.

Tenants

Each customer organization on the Skypoint platform.

Transformations

Data transformation capabilities using dbt Core for preparing and enriching data within the platform.